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Before Contacting Customer Support
Three screens in 3DM 2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Unit Details, and Unit Information.
You can copy and paste the information from these screens into an email using the system clipboard. When each page is displayed on the screen, highlight using your mouse, press Ctrl-C to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail.
You may also want to take a snapshot of these pages so that you can respond to questions about your system configuration to the Customer Support representative.
The motherboard's BIOS may need to be upgraded. Check the web site of the motherboard manufacturer to download and install their latest BIOS.
You can also try using a different PCI slot. If you are using a PCI riser card, try installing it directly. Some riser cards are not compatible with certain motherboards.
Check the 3ware KnowledgeBase for details related to othre issues: http://www.3ware.com/KB/kb.asp.
Related Topics
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