Recently REI came to town and is clearly positioned to seriously compete with the Summit Hut. A quick look and my impression is that:
The Summit Hut will continue to get my patronage. On several occasions they have offered me exceptional customer service, far above the call of duty.
So, I keep going there because I have always received superb service. They don't simply hire anyone who can work a cash register, but the people in the store know their stuff, and besides that, they are universally nice.
I don't know why more retail stores don't understand the importance of having particularly pleasant people interacting with the customers.
Tom's hiking pages / email@example.com