We will see what the morning brings. I logged in and tried to select that the package would be held at their center, but the website told me that was "not available at this time". Maybe it will arrive during breakfast, but if not I won't spend another day being available to sign for it. I'll try to seled the "hold for me" option, but if not, I will have to let the driver leave me a notice taped to the door and maybe that will let me have them "hold it for me". I chatted with a driver I flagged down and he says the center for this area is a Walmart (or Walgreens?) and said that he delivers a lot of packages to that holding center.
Morning of 3-3-2026. The tracking status now indicates that the package has arrived at a Tucson center. Of course it did not get delivered last night before 8 (as predicted). More stupid broken promises. I am able today to log in and use their website to change the delivery to a local center, which turns out to be the Walgreens at 2180 W. Grant (Grant and Silverbell). I get a notice that the deliver has been changed. It is now 5PM with no more notices. Hopefully I will get a notice when it is available for pickup.
3-4-2026 I get a notice at 8:30 AM that the package is "out for delivery". Around 1PM I happen to be at the Safeway next to Walgreens and see the FedEx truck leaving. I walk over to Walgreens, they check the packages that have just arrived, and mine is there! I sign for it and put it in my vehicle. About 10 minutes later I get the notice that the package had arrived.
So, had I been waiting at home, I would have gotten a notice (via text, perhaps also email) that the package had "been delivered". This is clearly the best way to deal with FedEx when a package requires a signature (or if I don't expect to be home for several days).
Here is the latest tale. My package moved swiftly from San Diego to Phoenix to Tucson and is "out for delivery" this Friday morning. They have that part down and I am always amazed how they can move things around the country so efficiently.
The whole thing breaks down when it comes time to deliver to the customer. They tell me that I can expect the package today between 10AM and 2PM. So I dedicate the entire day to being on my porch, if necessary. I also discover that I can print forms, sign them and hang them on my door, authorizing them to leave the package without my presence. I do this. I print 2 copies, putting one on each entry door to my house. I do this just in case (as per Murphy's law) I am by necessity inside using the restroom or something when they arrive.
At 12:15 PM, more or less dead center between the predicted 10 and 2, I get a text message that they "attempted delivery, but customer was not home". But I was home, I have a working doorbell! I have the release forms taped up. I can only think that the driver went to the wrong address. They tell me they will try again tomorrow, but if the same (possibly clueless) driver goes to the same wrong address, this will merely repeat itself. There was no tag on my door which sort of indicates that they went to some wrong address. I inspected both of my neighbors houses looking for such a tag and did not see one.
At one time you could just go online and ask for them to hold the package at their center. This option seems to be gone. I would much prefer doing that (driving across town to sign for and accept the package) than waiting all day at my house maintaining a lookout for the delivery driver. The option to print the signature release form and tape it up sounded good, but did not work.
I called, and managed to get a human being after enduring their automated response system (that told me no more than what I had learned from the tracking number online). The woman I talked to was nice and said she would try to reach the driver and ask him/her to try again today. I was also able to give my cell phone number and perhaps that might get communicated to the driver.
I will note that their system already had my cell number (since I gave it to them asking for text updates). Imagine if that was also available to the driver and he/she
So, the story goes on. I heard a truck go by and rushed out and followed it down the street. But it was the UPS truck -- but then I look and the Fedex truck is in my driveway. I chase the truck down the street as it pulls out of my driveway, but have no luck getting his attention. He probably has headphones on listening to heavy metal music.
AGAIN, they do not find the signed forms I left, nor do they leave my package. Apparently these forms are absolutely meaningless, and worse than useless as the driver simply ignores them. They are worse than useless as they lull me into a sense of having a "backup" system in case I am in using the restroom or he can't find my doorbell. And the second time he again leaves no notice on my door. (Two failed visits and never a notice on the door).
So .. maybe tomorrow. At least I know they can find my address. I'll camp in my driveway.
As always with a FedEx shipment, you go through hell, but all is well that ends well. The box looks in decent shape. Everything inside is perfect. End of story.
Tom's gripes and complaints / tom@mmto.org